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| - I am of Lebanese descent, new to Arizona, from VA, via CA. I am trying to visit each and every Lebanese/Arabic/Middle Eastern Restaurant in the greater Phoenix area and rate them comparatively.
I saw that this place had 4 1/2 stars, so I thought I will give it a try. Unfortunately, I could not. He would not allow me to be seated because I had a service dog with me. And they did not have outdoor seating.
When I explained to him that he cannot refuse service to someone accompanied by a service dog, he said, "keep him in the car". He did not know that "Under Arizona's service animal law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all "public accommodations," including restaurants, schools, grocery stores, ....". He said he did not know and did not care. No dogs, service or otherwise, are allowed in.
If you are someone with a service dog, you cannot eat there with your dog accompanying you. If I had a dog that was not a service dog or did not have a dog at all, but I am a dog lover, and I respect the law of the land, I wouldn't eat there. The owner's attitude, rudeness, and not being aware that he is now living in a country governed by laws, would make me not go back there.
Unfortunately, you cannot give zero stars on Yelp. The place would have deservedly earned it. You cannot rate an establishment you cannot enter. And I am not keeping my dog in the car, in 84-degree weather at noon, for a Shawarma sandwich!
BTW, we were there exactly at noon. There was only one customer, and he appeared to be a friend of the manager/owner (acted like he was both - I have no way of knowing).
At noon, with zero customers! How did this place get 4 1/2 stars.
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