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  • This is in regards to the Sam's Club Pharmacy. I called today when they opened about a prescription to see if it was ready (I had previously enrolled in the text program where they'll contact you via text when the prescription is ready--which is very nice). I never did receive a text or call about it being ready. I spoke with a pharmacy tech associate who rudely answered the phone and proceeded to tell me how I will have to contact them to see if the prescription is ready because I can't rely on the text program. Okay. Fair enough. I then said I'd like for my prescription to be filled (since it had been 10 days since my doctor sent it over and I hadn't picked it up--after ten days, they shelf it). Fast forward 2 hours later, I go to the store check on it and (hopefully) pick it up, the same associate said, "Oh, I didn't know you were wanting it so it didn't get filled, it'll be 40 minutes." It would be great if the employees there were respectful, smiling, and not blame everything on the customer (guess it was my fault somehow though I did everything right?) Suggestion in the future: hire better employees and maybe fix the method of letting customers know when their prescription is ready.
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