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| - First time visitor since I usually go to another Crab Shack for my fix. This was a TOTALLY disappointing visit this Friday. We waited to be greeted and seated for 20 minutes without anyone acknowledging us at the door. Put our name on a list board, that was obviously not being used. Finally seated and then ignored until we spoke up about 15 minutes later. My dining partner ordered the king crab and I the Dungeness crab, both in garlic butter, onion rings, caesar salad, french bread. Delivery was strange after the onion rings arrived, in that the salad arrived in a plastic tub like at the grocery store (very undressed, but acceptable) followed closely by the king crab legs. We had to ask for the french bread that came half way through the king crab. No mention of the Dungeness crab until about 30 minutes later they presented the crab (uncooked) at the table to view???? Meanwhile my guest is perplexed and I just urged her to eat her entree. About 20 later my crab came out and upon opening the cooking bag, realized the crab was cooked whole, but not cleaned prior to cooking!!!!And also not cleaned AFTER cooking. I'm from the Pacific Northwest and have had crab many many times as well as catching my own crab and NEVER had a uncleaned crab be cooked and served.
Questioned the server and he said that's they way they cook it here and that's why he never liked it! Finally found out they didn't have a dungeness crab and went out to buy one for my order. They did not charge me for the Dungeness crab dinner because of the hour long wait to receive it in an inedible form. Waiter refused to acknowledge that crabs are not eaten without being cleaned first. If ANYONE has ever had a whole crab eaten this way pease let me know since my Google search ended with no luck. Even if cooked whole, the crab is always cleaned before serving. The least is that the diner should be advised this is the "style" they are presenting.
Due to the fact the service was extremely slow and parts of the order showed up at random times, without any reason, AND a whole uncleaned cooked crab, I cannot give them any stars, but had to give then one to post review. Truly a disappointing time. It's obvious I will never be back.
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