We are regulars in this particular restaurant and have always had excellent service. Today is the first time we had HORRIBLE service and had to ask for a manager. The server, Brooke, was absolutely rude and had a huge attitude. The new Fast Break lunch timer wasn't started when our order was taken... and considering we ordered our main course with our drinks, we expected the timer to be started... instead, the timer didn't start until our appetizer came out. Looked like she changed the rules to make sure we didn't get free food. Manager John did give a small discount, but compared to a full order being free, it was a drop in the bucket. We may have to consider going to a new wing place if we continue to get sub par service with attitude.