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  • I was craving delicious desserts and decided to give Cups a try. The weather was 27 degrees Celsius out, so naturally, everyone is looking for a cool down dessert or snack. This place was really busy (at 8:30PM). When we had arrived, there was a line-up of about 10 people, and all the tables were taken. We decided we would order and if no tables freed-up we would eat it outside. Tables are first come first serve here and no wait service. Similar to a cafeteria type setting - unfortunately, this lets people who order nothing sit down and occupy tables while other customers holding bowls of dessert stand and eat. We waited 10 mins to order and 30 mins for our dessert to be prepared. In addition, they did not call the number at the bottom of the receipt (which they should), they called out the dessert type that was ready, which often results in two people who ordered the same thing looking at each other confused, and were not sure if it belonged to them or the other person - they have the means to execute the correct system but don't use it - not sure why. When we finally got the desserts (small black sesame bingu and small Ingeolmi bingsu), we were disappointed that there was only 5 small squares of mochi in each small bingsu. It's 70% shaved ice, and the rest toppings (ice cream, red bean). The taste was o-k. Nothing special and nothing to rave about. The pictures look better then they taste, that's for sure. We also ordered their drinks - Taro Frappe and Chai Frappe. They're just blended milk drinks. Nothing to rave about. Overall, we were pretty disappointed. I think we were thinking that the wait would be worth it, but it wasn't. Oh yeah - at 9 pm, they ran out of ice and had to turn customers away, which might mean that you have to go earlier if you really want a bingsu (it's also puzzling because their business is mainly making bingsu, so how could they run out of their main ingredient..). It's also worthy to note that the man behind the counter is very very kind and always smiling, which is one of the only plus sides from my whole experience here. *If you have to wait for a table, or wait in line, I'd say, don't bother. If there's no line up and some empty tables, why not give it a shot? You might have a better experience then I did.
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