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  • This cute Italian Eatery just lost my business. I'm a stickler for service and this place just totally turned me off. Let me first say, I do enjoy the cuisine at Babbo and have enjoyed dining there frequently. However, despite how many times you gone there you must be sure to get on their email list. Otherwise you aren't part of the "Babbo Family". Somehow I missed the opportunity and perhaps that was my oversight. Getting to the point... I walk in with an email promotion forwarded to me by a friend offering $25 extra dollars free for every $25 in gift card you buy (up to $100 value). Great promo, I'm thinking...I eat here all the time so why not get one for myself or gift it to someone special. The hostess asked for my print out but I didn't have it being that the details didn't specify it was required. Then instead of asking if the email was sent directly to me from Babbo, she takes my phone trying to investigate herself. Then asks if I'm part of the Babbo Family. It was a very disrespectful way of making one feel excluded. In short, the gift card promo needs to be improved if they plan to run again. Perhaps including in the fine print that it's only valid for the email recipient, those on the Babbo email list (aka part of the prestigious email "family"). Also, if printing is necessary, then say so. I'm in the field of project management inclusive of marketing and feel like this was a failure for a place I once adored. Too bad.
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