I don't think this is a 1 star place by any means. I've been here twice now. They have been consistent, which is all I need from a haircut.
I haven't had to wait either time. The first was a true weekday morning, and the second was today, Memorial Day. They were actually open, which is nice. The first time, the lady (I think Valerie was her name) was patient enough to explain why they needed my name and phone # (it's for keeping track of when I go and who my hair is) and to work through my uncertainty with the size of the clipper attachments.
The haircuts each seemed to take no more than 10 minutes - surprising since I think it used to take longer at my last barber shop - and the ladies are nice enough not to try to chat with you much if you're quiet (I'm not a very chatty person).
I will gladly continue to return, especially if they keep providing Valpak coupons online. I wanted to help the rating with 5 stars, but I'm keeping it at 4 stars since there's nothing mindblowingly awesome about it.