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| - I'm going to freely admit that I love Subway. It was my first job as a teenager, and even seeing how everything's made - the frozen breadsticks that become sandwich bread, the mixing of tuna with copious amounts of mayo, etc. - I'm still a fan.
BUT, this is the worst Subway ever (and also, unfortunately, the closest to my home). The owner is to blame. The people working there are very nice, and are simply instructed to do the owner's bidding. Last night, I went in to use a Subway text offer (I've done this twice before because the offers are sent weekly). I ordered two footlong tuna sandwiches - identical in every respect because I planned to eat one for dinner and one for lunch today (I'm 7 months pregnant... lay off). I pull up the offer on my phone which states, in no uncertain terms, buy one sub and ANY fountain drink, get second sub free. Here's where the problem began:
1. Cashier asks coworker if they accept the coupon. Coworker says (in Spanish so I'm relying on cashier's translation) they can only offer to give me a 6" sub for free. I point out that offer says nothing of the sort - the only restriction is that the second sub has to be "equal or lesser value." Considering I got two identical sandwiches, there should be no issues.
2. Cashier says she doesn't have the ability to ring in the free sub on her register. That's not my problem.
3. Cashier says owner told them they were not to accept these "free sub offers" any longer. That, again, is not my problem. I tell cashier I will not attempt to transact business with this Subway in the future, but there's still the matter of two tuna sandwiches on your counter that you don't want to eat and I refuse to pay full price for.
4. Cashier rings up two tuna sandwiches without the drink and looks at me, pathetically. I'm getting a little annoyed at this point - it's been about 10 minutes of back-and-forth at the register.
5. Cashier finally rings in ONE footlong tuna sub and the medium drink. She apologizes for the previous ten minutes and I immediately forgive her. The cashier is making minimum wage and has to act as the messenger for the deranged owner.
6. The tuna tasted fishy.
Under new ownership, I'd be back in a heartbeat. But since it's unlikely I'll ever know if or when the ownership changes, I can safely say I won't be returning.
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