Very slow service. Clearly a management problem here at the Concord location. Our waitress(Jennifer) was very apologetic and worked hard in trying to make the best of what's a poorly managed restaurant. I actually left her a larger than normal tip because I felt so bad for the lack of support she received from management and the kitchen. I rarely leave negative reviews for my experiences, but I felt the need because this location can't even be close to a good experience. Dust all over the wall dividers between the booths, deathly slow service, no paper towels in men's room, and I received my salad after my entree. Shame on Chili's for taking money for this experience.