Today was my first time at Saigon Bay, and I will say that I really had a VERY hard time contacting them. My plan was to order my food a head of time so I would not have to wait during lunch time. I called three time from the number listed on here as I was reviewing all the reviews and no one answered. The first time someone picked up then hung up, and I said to myself maybe they are extremely busy. I called again and it continued to ring and ring same as the third time. SO I still decided to go because I was craving some Pho and its cold and rainy today.
When I arrive I was expecting it to be a MAD HOUSE.... however there were all of 5 people inside and that included the servers. I immediately asked, "do you all not accept order during lunch time?" She replied yes we do why? I explained that I have tried calling multiple times to plan a to go order. After providing my thoughts on this situation my food came out within 7 minutes, During that time I had the opportunity to look around the restaurant. It wasn't as clean as I would have liked, and I will suggest that they spend sometime reorganizing and cleaning their bar area a little more. Being that the bar is the FIRST thing you see when walking into the doors, and you can see behind the bar its not appealing at all.
This is my feed back on my first experience at Saigon Bay, I maybe back only if I'm able to order over the phone to save time and if I'm craving Pho while at work..