Here's the inside scoop. The M and M review is spot on. I have been here a few times and really wanted to like this place as my go to Mexican joint. The food is good so that's 1 star. There is always one helpful employee so that's 2 stars.
That's where it ends. They do nickel and dime you but you won't know it until it's time to pay. The type of chicken I choose was an extra dollar. The type of sauce my wife picked was extra, so was the cheese on top. The amount of meat they give is horribly low. Don't ask for extra though or you will pay more. Before you know it your burrito is $14 bucks. There are always 5 employees but somehow no one to ring us up. It kinda looks like a prison run lunch room. I wonder if they are told to sneak in extra charges for everything and not tell the customer. TELL US IF SOMETHING IS AN UPCHARGE. Two times I got charged extra for enchilada style, which I didn't even order but paid for and still didn't get. Getting hot sauce in a burrito isn't enchilada style is it? Your menu doesn't think so. Not worth turning around and complaining for 1-2 bucks after you leave and realize it.
The cherry on top was they ask you to fill out a survey online. I went to do it and it said sorry we cannot verify the information you entered and cannot continue. So I guess you really don't want to hear feedback then? Well you are going to get it one way or the next.
Seems like a decent place to eat that is horribly run. I am one of the disappointed ones, unfortunately. But I can't only give you the benefit of doubt so many times before I give up.