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  • I always believe that the true measure of an organisation is not how it operates when things are going well, but how it operates when things are going badly. And faced with technical problems, this Hilton Garden Inn fails to measure up :-( Although the technicians were helpful and tried to resolve things, the attitude of the Front Desk staff and Duty Manager was totally unhelpful, even bordering on the belligerent! The only thing that stopped me raising a formal complaint to the Chain was when I finally managed to get the General Manager to intervene - such escalation should NOT be necessary.
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