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  • I have to agree with the other negative posts. I've been coming to this clinic and these doctors for 15 years following them to 3 different locations. THIS LAST YEAR HOWEVER, since one of their best, beloved doctors left, Dr. Gramstad, the other doctors are overwhelmed with new patients and service and quality of care is a negative. Not even a one. This has been my so called Clinic for 15 years and I can't even get in for an EKG before surgery? I was even told once that my Dr. was over a month out?? Worst of all... I too find it hard to get anyone on the phone, but the worst part is I had to wait over a year for a referral to go through. They drop the ball consistently and instead of admitting the mistake they constantly cover with excuses. Something is terribly wrong with the management here. Anyone good is gone!! It wasn't always this way. I was so frustrated I decided to take a different Dr. from the Osborn walk in office. Nightmare. Dr. Lee was rude, arrogant. His staff on Osborn, a joke. Not one smile, 5 women working behind the desk, one is filing her nails!! Not one, "can I help you or a smile. Like it's torture waiting on you or your their worst enemy. The first appointment the front desk person gave me the wrong directions. Never made it. 2nd try......Dr. Lee was behind, couldn't say how long the wait would be and when I asked he jumped down my throat and told me if I didn't like it I could go back to the 19th Ave clinic. Gladly, Dr. Lee. You have NO manners and your Osborn clinic is a joke. It's a walk-in clinic, they had me come in at 9:15, at 10:05, nothing. I saw 4 walk ins come in and every single one was treated rudely, especially if they didn't have insurance. It was obvious you are there for the money, not quality care or the patients! Why replace a great Dr. like Dr. Gramstad with the absolute worst Dr. Lee. I don't get it. I am looking for a new family practice Dr. who takes my insurance. If anyone has a good, or a great Dr. please write and let me know. The quality of care is abominable! I do like the old staff at the 19th location, it's not their fault.
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