We ordered an Americano (not up to their standards but drinkable) and a javachip frappuccino. It was made incorrectly (the barista did not put any mocha in it). I returned it and asked for a new one. He made the exact same thing again, no mocha. I returned the drink again but this time asked for a refund. They tried to talk me into having it remade. At this point it's been about 15 minutes and I am running out of time before my appointment, so I just want my money back and may I please have a glass of tap water.
Instead of any of the three baristas at the 2 cash registers getting the water, they gave that same barista a cup for my water.
It was not too busy, I did not see the smiles and friendliness others mentioned here. Won't be back.