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  • I know why this place gets terrible reviews. Avis is clueless on customer service. Especially Liz. Had a reservation and was sent to the preferred desk which I approached Liz. Terrible first greeting, not even a smile. Because of her negative attitude and condescending tone the process went in the wrong direction. I'm here for my vacation to have fun and I don't need you to ruin it in my first hour of arrival. The issue wasn't that big on me but because of her attitude I responded negatively. I hope upper management sees this and changes their customer service approach. Ridiculous! Stay away from Avis unless you want to argue.
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