We have had 2 good experiences...
THAT CHANGED TONIGHT!
when we arrived there was a long line, which was expected, except there was only one order taker. For the next 20 minutes we moved up until we were right behind one couple. Not because they ordered but because everybody directly behind them left because the order taker was taking 20 minutes with the same couple.
THE REAL PROBLEM WAS THE "OWNER"
I asked to speak with her and at the onset she was rude. I tried to explain that they were losing customers because there was only one order taker.
Her response was a condescending "well we just don't do that."
I won't spend my money at a place where the owner doesn't at the very least listen or show any attention to customers suggestions.
If the owners are that way the staff won't be far behind.