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| - I fell for the hype.
Novelties like free peanuts and the new automated touch screen soda fountains, does not guarantee good food.
First the french fries. They are not shoe string fries and shouldn't be advertised as such. You expect a crispy fry because of the lack of thickness... these are only a smidge smaller than steak fries and with that, more soggy and less crispy. You do get a boat load of them though.
Secondly, this is not fast food. You sit and wait just like at a Fuddruckers. Not having a wait staff to bring you your food does not make a fast food joint. It's slower than IN and OUT, but faster than a Red Robin.
There seems to be a trend in them advertising things that they are not. Maybe I'm spending to much time watching the food network, but if you are going to say something is a certain thing, it should be, yes?
I've got to agree with some of the other disappointed customers, the burgers are flat taste wise. Having an extensive "condiment" list can't compensate for that. The toppings pale in comparison to the quality you'd get on a double-double elsewhere. I'm also pretty sure the grilled mushrooms are canned (try getting a grilled flavor out of something that is waterlogged)
Lastly 13 bucks for a bacon double, fries and a soft drink is not worth it.
Maybe being in Phoenix and having IN and OUT's for fresh burgers and Fatburger's for the expanded line of condiments (who doesn't love a fried egg on their cheese burger) just kinda spoiled me in that I can't see coming back. Because 5 guys is kind of an expensive combination of the two, but does nothing better than them.
But hey, if free peanuts is your thing, have at it.
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