Several months ago swung by for several hot dogs and three orders of fries. Went through the drive thru and when I got home my order was short.
Drove 20 min back to the location and was lucky enough to get attitude from the night manager ( Martine ). He was disgusted that I was angry about the situation. I finally just gave the all the food back and asked for a full refund. He took the food and balled it up and slammed it into the trash can by the counter.
He made sure to bill me for the coke I forgot at home. Horrible customer service from this member of their management team.
The worst part of all, I contacted Wienerschnitzel 24hr customer service later that evening. The rep was very sorry for my experience and stated she would pass it along to all parties. She informed me I would be contacted as well asap by an operation rep. Three months later not even an email.
Horrible customer service.