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  • Top Golf Vegas has a fun atmosphere, awesome technology, and tasty food and drinks. Unfortunately, the good ends there. From the moment you walk in, you are scammed. Upon arrival, it was explained that there was a 7% service charge for our previously booked "premium reservation". This was not explained when the premium reservation was made; clever lil scam you got there! They made us sign that we understood that the 7% service charge was not a tip. TWICE. If it was that important, shouldn't it have been mentioned when we booked? I have a feeling this is a common practice. We ordered a ton of food and drinks to meet the bay minimum, but had to repeatedly ask for enough plates, water, napkins, silverware; we asked three different people before we finally got some plates and napkins for all the food we ordered. The bussers seemed to make a habit of "clearing" drinks that were half full... likely to ensure you are ordering another round. This happened to three people in our party and felt like another scam. Per the website, if you arrive at 4pm its a $60 charge for the bay. After 5pm, it is $75. Our reservation began at 4pm and lasted until 6pm but were were charged the higher $75 rate for BOTH hours we were there. Again, scam. Finally, and most scammy of all, our waitress came to us after we signed the bill and said "oh, did the front desk not explain how the tips work here?" They didn't, but I'm pretty sure we know how tips work. She went on for 5 minutes to explain that $50 of her tip goes to the other staff who serviced the bay (I use the term serviced loosely) and so essentially, our tip to her, specifically, was severly lacking. "The front desk never explains it" she bemoaned. We listened to her rant about a process that isn't our problem, but didn't end up changing the tip. We tipped on the food service portion of the bill only, NOT the golf charge (which is included in the final bill with the 7% service charge). The waitress was so annoyed we didn't revise the tip she neglected to return to our bay to give us a final reciept. Regardless of company policy, it is EXTREMELY inappropriate for anyone to confront or challenge a customer on the tip. Just incredible. While the golfing was fun, the feeling of being scammed by Top Golf was the opposite of fun. We certainly won't be back.
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