| rev:text
| - This review isn't so much for the food, which was honestly very good, probably 4 stars. The two stars is for the service. The server was fine, impersonally nice, but we had no issues with her whatsoever, she did everything she was supposed to the entire time and I would give her a solid 4 stars for her performance. The problem came up when my husband asked no less than 4 people walking around with coffee if he could have some cream. Each one said yes, then left, never to return with cream, nor did our server arrive with it. He waited several minutes and then went in search of some cream. Still, no real problem. When the manager came over to talk to him about it my husband made some suggestions about how it might be more efficient (he's an engineer and so tends to look for ways to improve systems efficiency) and the manager seemed to get "affably belligerent". It was uncomfortable. I tried to placate him by saying we were not attacking the restaurant or him, but he proceeded to tell us how the restaurant is the top in the state and it was impossible that we experienced what we did. We both felt he was telling us in a round about way that we must be lying. He insisted that it was impossible and was challenging when I mentioned that I have had issues every time I have visited. I am guessing to be fair that lots of people have not had issues there and this is just "bad luck" on my part but the way he handled it made us feel bullied and like he was telling us that there was something was wrong with us expressing our experience. He asked me about my other experiences and when I explained what had happened he repeatedly asked which server I had had, which honestly, made me a little nervous for her since he made it sound like he was going to discipline her. He also told me my previous experience was "impossible" several times, very loudly, shaking his head. I waited tables for several years in college and never saw a manager act this way towards patrons. He trotted out that they have served high rollers and famous people, as if that invalidated our version of things. He was very indignant about our experience and seemed to blame it on us until the very end of the conversation. It was kind of scary. He proceeded to verbally slam the other breakfast restaurants around, places we have not had any problems with and have gone to much more frequently. He trash talked their kitchens and service. I know that no place is 100%, but in one week there were two service gaps, not big ones, but noticeable to someone who has worked in the food service industry. My husband and I both tried to represent our true experiences regarding the other places and to be respectful of what they are trying to do there, but we finished off feeling like we were told that more important people eat there and they were satisfied, so we were lying. It was honestly astounding.
I guess what I would say is that if you have never had problems there, keep on keeping on because the food is good. Even though the manager told me to tell them if anything is amiss, I would probably not do it again. I have never felt so berated in a restaurant before. I went to Oink (one of the places he was discussing negatively) last week and had a small issue with my meal, the server apologized profusely, took it away, had a new one rushed out and then charged me nothing. No fuss, no muss, and that was a big issue. This was a mountain made out of a molehill. A simple, "I am so sorry you had to come for your own cream" would have done wonders and even if he didn't like my husband's idea about how to fix that small inefficiency a simple "Yes, we will check into that, thank you" would have covered it and maybe we would have felt comfortable eating there again. I did leave my name and email there, but in all honesty the though of eating there again makes me anxious, we felt belittled and attacked and all we went there for was a relaxing breakfast.
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