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  • When I first found this company, I was so excited about the carpet and pricing. Being a first time homeowner, they made it seem easy and completely put my mind at ease. That is, until they showed up to do my carpet and didn't install it correctly not once, not twice, but three times. You know, as they say "third times the charm". I called the owner of the company to notify him about the poor quality of work that was done on my staircase. He did come out that same morning to check the issues and after a brief argument on how poorly the stairs were done, he not only said he would compensate me for my time, but would have his staff come out to re-do the staircase to my satisfaction, if I gave them a good review. The man who came out to fix the carpeting on the staircase made the original job worse. After checking the stairs and seeing that he literally made cuts in the carpet on every single stair, the carpet was already lifting when walked on, and had noticeable gaps between the walls and the stairs, I repeatedly asked the installer to fix the issues before he left. Unfortunately, he did not, but constantly asked if the job was ok as he was in the process of walking out my front door to get to another job. After a second call to the owner and yet another argument over the phone, they sent out another employee to fix the issues with the stairs. Finally on the third time they came out, the stairs were done correctly. As of yet, a month later, I have yet to receive the promised compensation from the owner and have not heard anything from them regarding their lack of customer service. The hassle and arguments over basic installation was stressful and delayed the move in process. I would never recommend this company to anyone looking to get their carpet done. It is worth the extra money to save on time and get the quality of services one deserves. If you want an honest company (owner) that you can trust and stands by what was promised for the monetary compensation and quality of workmanship, DO NOT use this company.
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