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| - I hang out downtown quite often, and I've eaten at this establishment many times, often for the $8.25 french toast special after midnight, which is way awesome, except sometimes it's slathered in way too much butter, and the service is usually good, but not great. However, this time on 11/3/12 I went in there around 1 AM and the service was not that great. We asked for lemon with our water and didn't get it, we asked again and we still didn't get it, and then on the third time we finally got them, but we were out of water by this point. Also, when the food was received, we didn't even have any silverware setups. In addition, instead of my usual french toast, I ordered the brownie sundae. Now I love desert, and try the brownie sundae in nearly every restaurant I go in, this was by far the most horrible brownie sundae I've ever tasted. While the brownie was warm, it was dry and tasted stale. When I took my first bite, it tasted like I was eating a spoon of powder. I don't know if it was just an old brownie or what, but it was not good. Also the completely drenched it in hot fudge and whip cream. I don't know if this was to mask the horrible brownie, but it was a sad attempt. I told the waiter who's name I'll withhold that I didn't want it anymore, and his response was just "well, I can't take it off the bill". Usually not tipping is a sin to me, but this service and food just didn't deserve one. When I went to pay at the register the manager is who rung me up, and he was a little more apologetic at least. The sad thing is, we brought a guest from out of town to this restaurant to show him some awesome food & service, but came away disappointed and embarrassed, as the pancakes he ordered ended up having avocado/guacamole on the bottom of them, making him lose his appetite. Still, I'll probably be back due to convenience and it's french toast.
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