Let me start by saying that I am an ER doctor who was traveling with my wife who ended up needing to visit this facility. This is not a review from somebody with odd or unrealistic expectations of an emergency department.
We walked into the facility and were greeted by friendly registration staff and taken back to a quiet room after a quick triage process. Our nurse Meredith and the ED physician, Dr Barroso, were in the room evaluating my wife about 2 minutes after we arrived. I am quite partial to how this process goes and I can't say that I was anything but impressed. The communication from the physician was stellar and as I sat back and kept quiet, I could see that my wife was comforted by how this place operated. Her pain was addressed immediately and was re-evaluated frequently. She left feeling better and more importantly was reassured by a physician who was not her husband telling her that she was OK :)
Thanks for a great experience Osborn. If we're in the Phoenix area and need to visit an emergency department again, we'll certainly seek out your care again.