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  • Where do I begin. We were warmly greeted by the staff upon entering. We went to the bar to have a beverage and were helped by a man who seemed depressed and apathetic. He took our order and never returned. Another, pleasant, man brought us or food. All very good. I was dipping a fry in the ranch when I thought I had seen a hair. Hairs fall out. Not a big deal. I attempted to dig it out and I got a hold of it. I pulled out out and it was attached to a clump. I placed it on the plate and it turned out it was an ENTIRE CRICKET, ROACH, WHO KNOWS WHAT. We brought it to the attention of the staff, luckily, my boyfriend was very calm and polite as I was completely disgusted at that point. I was ready to vomit. They brought us out new food. The thing that got us the most was the lack of a gushing apology. The woman who took the food away had a manager bring us the new food and nothing was said. Sure, they gave us or food free of charge. Thank you. But, where was the aspect of customer service? What if I had made a scene? Would it have been different then? What if that bug would've ended up in my mouth? I just think they should've definitely handled the situation differently and certainly on a better level of professionalism. Ultimately, eat at your own risk. We won't be back.
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