I rate a business not only on the work they do, but how they respond to an issue. We purchased a new wool rug and called to have it scotch-guarded. Unfortunately, something happened and we were not happy with the results. What made us very happy was the caring and proactive response from the entire team. They made it right and ensured that we will remain a customer. Shawn stood behind their team and showed value to us as a customer. And we are happy to recommend them.