UPDATE: After being contacted by David the Manager who was more than accommodating to try and fit me in for a new set at "no charge". I opted for a refund because the last thing I'd want is to sit through the process once again to only have the same issue occur. However, I was told they do not offer refunds at their salon being how the lash artist work off commission and is paid weekly. So I decided to just somehow get my money's worth and schedule another appt. to re-do my lashes. At time of appt. I was still charged a $40 difference for the volume set. When volume is what should have been done the first time around and whichever set was put on initially didn't even last a few days. For all the inconvenience as is you would think they would have just waived the $40 difference. I didn't want to hassle and just happily paid the difference. Only hoping that this time around it would be done correctly. I was fortunate enough to be booked with Kayu who was very sweet and listened to my concerns and what I wanted as far as length prior to beginning.The result came out definitely a whole lot better than the first time but was still a bit all over the place. David, Kayu and staff are all very nice wonderful people. However, after redoing my lashes last Thursday only being 4 days passed since then so many has fallen off again. So I'm pretty much back at the same spot. With the same problems as stated above only with longer lashes this time around. As much as I wanted to love this place because the staff is great I even ended up getting a mani pedi that day as well because I was a having a guilty conscience about leaving such a terrible review. I should have just listened to my gut and took a lost for this one and not have gone back.. I still stand where I stand.. Great staff, Poor quality lashes... Will not be back.. Updated pics: