Amberina D's review hit it on the top of the head .... my fiance and I went in there with, I admit, a relatively challenging budget because I just didn't see the value in spending more than $3-4/invitation (all inclusive of the RSVP card, envelope, etc) just because that's such a tiny part of the actual wedding day (in my own opinion). When I said our budget, I felt that we were being dismissed and received a very cold feeling .... which is a 180 from the email correspondence. I never felt so rushed into making a decision for this wedding and was tempted to change my mind and go elsewhere. I even told my wedding planner about the experience because she is who referred me. All things said and done, Erin really is extremely professional with her work .... the response time with her is fast and I would get proofs back very quickly. When I received the invitations back from the printer, they were flawless. I received so many compliments on them about how elegant they were and I can't deny it, they were beautiful and I was very proud sending them out. My recommendation for those on a similar budget, go with her custom design work .... she probably knew ahead of time that was what was going to fit in the budget but could have just approached it better. We got her custom design invitations and the wrap-around address labels and everything looked beautiful. The reason for the 3-star instead of higher really is because of my experience in the store but can't deny the fabulous work done.