Don't bother calling the 800-588-2300 number advertised. If you have any question about the so-called selected flooring they advertise as part of their buy 1 room get another room free advertised on T.V. The only answer you will get is they won't tell you unless you want to meet with their sales person at your home. If you ask for management you will get refused and told "they won't tell you anything different". If you ask for the corporate number they will argue with you. If you persist they will give you the 847-583-3000. When you dial it you can not talk to anyone. But you can push the "0" for help. If you do you will only get a recording that says there is no operator. No help, no information = no customer. The prior bad reviews appear to be right. Don't waste you time.