I am giving this place 5 stars based on customer experience with 1 employee. There is a sweet, sweet lady who works out on the floor (didn't catch her name) who has been helping me as I research strollers. She is always super helpful and is "happy" to show me the different strollers and all its options even though I told her I wasn't ready to buy. When I finally decide on which high end stroller to buy, I am definitely getting it from this store just because of her! Other other employees are just there and have never acknowledged me so I won't bother getting into that.