I have dined at many Chart House restaurants across the country and they were all consistently good in regards to location, ambiance, food, and service. Unfortunately, this was not the birthday experience I had hoped for with my family. The hostess made us wait over 25 minutes for a reservation (Landrys VIP) even though the restaurant was empty. She was very unprofessional and didn't have a care in the world for me or the other groups waiting. The main server attempted to do a better job but I could easily overhear hear and other waiters and staff complaining about the customers near the salad area. Again, extremely unprofessional. I have always had great experiences at Chart House but this was a major let down especially on a day of celebration