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| - THE SHORT VERSION:
DO NOT GO HERE, IT IS HORRIBLE. Unless you like hair dye left on your face and neck, hair color that washes out after 4 days, and a haircut that looks like it was done with a weed whacker, STAY AWAY.
THE LONG VERSION:
I too went to Aspen for the color/cut/conditioning groupon. I was given an appointment with Jonathan. Honestly, I should have known better, because there are several bad reviews posted here about his services, and they were spot on.
The whole experience was weird. First, I tried to call ahead of time to see how much it was, because I couldn't remember the exact number. The guy at the front desk told me the cost would depend on how much tip I left, because tax would be determined off that. Uh, what? Then, when I arrived, the same guy (I assume) told me to just go back and find Jonathan myself. Hey, I've never been here before, I have no idea what this person looks like. I'm not going to wander around your salon looking for him. Luckily, Jonathan came out and took me back.
Jonathan is not a very talkative guy, at least he wasn't with me. I was hoping for more of a consultation on hair color, but it was more like "pick one". Much of our time was spent in awkward silence, and when I had the dye on, he would spend his time talking to other stylists. Again, it was just a weird vibe. When he was cutting my hair, it felt off, because it seemed like he was just cutting in random places as opposed to making sure the cut was even, like I have seen other stylists do. After the cut he blew my hair out, but didn't really style it, so it was messy and kind of hanging in my face. I didn't have my glasses on (and I have terrible eyes without them), but at first glance, the cut and color looked okay. I paid him and gave him a pretty good tip and left.
I got home to take a good look, and it was not okay. First of all, I had hair dye EVERYWHERE. It was all over my hairline and forehead, my sideburn area, and even on my neck! It was astonishing, really. I have never heard of a salon that would let a customer walk out like that. It took me two days to get it off my skin. Second, the hair cut was so bad. It was uneven and choppy and looked horrible. At the time, I kind of thought it was my own fault for not saying anything, and I was ready to let it go and just pay to have someone else fix it. But 4 days after I went to Aspen, the hair color has washed out and my roots are now significantly darker than the rest of my hair. This was the final straw for me, and I decided to call the manager to tell her about my experience.
The manager was extremely unprofessional and could not care less. I explained what happened, and never once did I receive an apology. She told me that I would have to take it up with Jonathan, that he was the only one who could fix my hair, and that she "wasn't going to get all pissed off about it" (I said that was extremely unprofessional, and she had no idea what I meant). Also, when I said that I could not believe they would have a stylist there that would leave hair dye all over my face, and that I was going to tell other people about my experience, she said "it wouldn't be the first time this had happened". Um, don't you think that's not okay? There was zero interest in trying to make things right for me. She told me Jonathan would call me and I'd have to talk to him. He called me right after, and he offered to give me a full refund. I told him I appreciated that and would be by the next morning to get it.
So, I go into Aspen this morning with my 9 month old daughter. No one is in the lobby and I just stand there for 5 minutes. Jonathan and a woman walk in and I said I was there to get my refund. The woman with him was the manager I spoke with, and once again, no apology. Jonathan tells me he wants to look at my hair. I told him I had my child with me, and I didn't have time for that. I told him he said he would give me a full refund, and I was here for that. So he says he will give me half. I told him that's not what he told me on the phone the day before, and I wasn't going to argue. He tried to say I wasn't being fair. I said my hair color is horrible, my hair is uneven, and I am going to have to go pay to get it fixed somewhere else. Finally, he gave me my money back, and said all he wants to do is make his customers happy. I left.
The funny thing is, if someone there had showed an ounce of concern for my situation, which I think was pretty egregious, I would have been perfectly happy letting someone else try to fix my hair, or even taking a half refund, because I know that I should have checked my hair carefully before I left. But the way they handled it was atrocious and awful. It is very possible that there are great stylists at Aspen, but I definitely did not see one of them. Be warned, if you are not happy, expect an experience similar to this.
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