ABANDON ALL HOPE, YE WHO ENTER HERE
They get one star only because ZERO is not an option. To be clear, we did not get an eye exam. This is in reference to buying glasses.
There is NO customer service here at all. They are rude, dismissive and are not interested in your business.
We love to buy locally and it is a big disappointment to have such a bad experience. They did not try to make our experience successful, let alone pleasant. They have poor communication, no customer service skills and not even a process that makes it possible to conclude business with them. They aren't cheap and the people we dealt with were abrasive. I don't know how they plan to stay in business when they treat people in this manner and don't seem interested in making sales.
I am just glad that they don't have any of my money and that I will no longer waste my time with them.