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  • Let me start off by saying that I think this is a great place for kids to have fun at. The first time we came here my son had a lot of fun with his friends. So over the weekend we decided to have his birthday party here. In regards to the kids, they had fun. In my opinion this place is expensive to have a birthday party, so I thought things would have run smoother. When we first got there the girl at the front desk told us what room our party was in and that was it. I had to ask where it was and then we went to the room. I set our stuff there and waited a bit. I then went back to the front desk and asked how this works and do we get a party host. She seemed unsure and had to ask a couple people. Finally our party host came. The jumping is timed so apparently the kids were set to jump for one hour, from 3-4, but for the first 15 mins everyone is getting checked in, so the kids lost 15-20 mins of jump time. Now when I had booked the party I was told that the jump time would not start till all the kids had arrived. The party host wasn't that helpful as well, I had to ask all of the basic questions on what we do. No guidance at all on how things worked. The food is a whole other issue, the package came with 2 pizzas from Papa Johns, when the host brought them to the room, they looked like they had been sitting out for a while. So who know's when they were delivered.We had originally asked for 1 cheese and 1 pepperoni. The host came to us later and said there was a issue with the order and we had to then choose between having either 2 cheese pizzas or 2 pepperoni pizzas. Didn't make much sense to me? I had also ordered another pizza from the cafe and that came out burnt. So overall I am happy that at least the kids had fun jumping but for the price I paid, I am not happy with the overall experience unfortunately.
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