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| - The worst salon experience of my LIFE. I had long dark hair that I had been dying burgundy at home. I wanted to try blonde for the first time. I had a consultation appointment with Elizabeth - the purpose of this was so she & I would be on the same page. I wanted to gradually lighten my hair and start by using color remover first before any bleach. She said sure, no problem, the first visit would take about 2.5 hours. She came across as extremely rude, stuck up, & not friendly at all. I gave her the benefit of the doubt & I completely regret it.
The first visit took almost SEVEN hours, not 2.5. She didn't care about what I wanted and put like 10 lbs of foil in my hair even though I NEVER SAID I WANTED HIGHLIGHTS & the reference photo I showed her had ZERO highlights. I trusted her, I thought, "maybe this was just how you get hair blonde." NOPE. Because she used foils instead of painting the product directly on the hair, the right side of my head had bleach on it for about 45 minutes longer than the left side of my head!
The end result? My hair was about 20 different colors! I had some parts almost white, some parts ORANGE, some parts brown, others almost black. It looked HORRIBLE. It looked like what someone would do at home and go into a salon asking them to fix!
I have no idea what her problem was, but she made my hair look AWFUL. I felt sick to my stomach when I saw my hair, and the worst part? She left about 1-2 inches of my naturally BLACK roots! WHY???
She tried to fix the mistake by doing MORE foils and MORE bleach, and over processed my hair, causing lasting damage. She was extremely rough with my head and scalp, yanking & pulling my head, snapping off hair, and even though NO BLEACH TOUCHED MY SCALP, my head was extremely sore for 3 days afterwards!
I felt horrible. I went there to look prettier. Instead, I left with the UGLIEST hair of my entire life. I told her I wanted to GRADUALLY lighten my hair, & I expected to have a light brown after the first session. I did NOT expect to have 20 different ugly colors in my hair. I cried all that night and was so embarrassed I wouldn't leave the house without a hat.
Elizabeth has been there for almost 20 years so I THOUGHT she would be good at her job. She's either incompetent or she ruined my hair on purpose.
I had to go to a different salon in Squirrel Hill and pay them 500+ dollars to fix what ELIZABETH did. She damaged my hair so badly I ended up having 8 inches cut off. I grew my hair out for 2 years before this, and it is really upsetting to lose 8 inches off my hair just because of her mistake.
The only good thing is that they refunded my money, but really I feel like they should have paid to have it fixed since they're responsible for the damage in the first place!
The owner of the second salon I went to made my hair pretty again. It is now a beautiful blonde, but really short, & the only real damage done to my hair was caused by the HIGHLIGHTS that ELIZABETH did. I 100% regret going to La Pomp. La Pomp is HORRIBLE, AWFUL. I would give them ZERO stars if that was an option.
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