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| - This is a long one...
I know that a referral and a good review is the best way to thank someone in the customer service industry. I know how much a good review means, especially after being threatened at work by the same lady multiple times that I HAD to give her a refund for the mistake she ordered on her sandwich or she would just "write a terrible review" about us.
I'd heard about Freshly for months on Michael Rosenbaum's podcast, and when I finally landed a job that paid more money I was really excited to try it. Well, I tried it and I LOVE IT (I'm literally eating their "Thanksgiving Turkey with Quinoa Stuffing" as I write this. Okay, now to the part that compelled me to refer Freshly to you...
After work today, I realized my payment for this week's meals didn't go through. I checked my bank account. No wonder, rent drained it. I thought I'd made enough in tips today to pay it but it was a slow day and I was a few bucks short. So I got onto Freshly live chat to see if maybe I could push the delivery date back a few days or split the payment onto two cards (p.s. I know it sounds like this must be a giant payment but it was only $59. My rent is just a lot and I really didn't make great tips today.). Live chat responded immediately with a lovely human being ready to help. The best part was that this chat was totally unscripted unlike other live chats.
While we were trying to figure out options for how to make the delivery work for me this week, I explained how much I was enjoying Freshly: How much I love the food; how I love not having to cook or swing by McDonalds when I get home so late from work that it's the only thing open; how much I love not spending up to $100 a week on crap fast food and groceries that I'm not even eating; how much I love that the food isn't even frozen, I just have to keep it in my fridge and heat it up for a couple minutes in the microwave; how much I love that none of their food has gluten, and you can let them know your dietary preferences; etc, etc, etc.
We talked about how I was embarrassed that I couldn't afford it after rent and a bad day at work. The lady (who I found out later was also named Jamie!!!) was awesome! She said she felt like I was describing her life and not to be embarrassed about rent. After chatting about this stuff for a bit, she told me she had great news! She was able to get me an in-store credit for this week's food. Completely on the house, just because I loved Freshly so much and they want me to continue having the best experience possible with them. I pretty much cried with gratitude..
I want Freshly to know how much it meant to me that they cared enough about me as a customer to help me out this week. I want them to know how big of a difference it makes to my bank account by getting that in-store credit for the week. It was the best customer service experience of my life. Imagine a world where all companies rewarded your love of their product instead of giving you free stuff because they are afraid you'll leave a bad yelp review. THANK YOU, Jamie, and THANK YOU, Freshly for your incredible food, service, and genuine kindness and generosity.
Give em' a try guys! And DEFINITELY try the "Chicken Risotto" and the "Shrimp and Andouille Paella".
Update: Just finished licking the plate. It's that good.
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