We had a terrible experience recently at RA. Our mistake was dining on a Friday evening because the music was blasting so loudly we couldn't even talk to each other, so we asked to move outside. It was 100 degrees and hot but more than that we had terrible service. I don't understand the music being so loud that you can even speak to one another at your table? We weren't the only table outside but it sure felt like it, as we were largely forgotten.
Our drinks were rarely refilled, we both ordered raspberry or strawberry lemonades and never received a refill! Not one. Our water was only filled twice. We had to ask twice for silverware! My husbands steak dish was over cooked and he wanted to order rice but the server never checked on us after that point, and we also ordered 3 sushi rolls but never received wasabi or soy sauce and the PONZU YELLOWTAIL ROLL was missing the chili sauce. I asked for sauce and it never came. Our server was defensive and dismissive.
A manager did come by to ask how our meal was and when we started to tell him he apologized and gave us a free appetizer for our next visit. I honestly don't think a measly free appetizer will entice us to come back after we spent over $70.00 on a poorly prepared meal and had terrible service.