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  • My review relates to the service you can expect from Sanderson Ford. I have an older F-150 and needed help figuring out how to re-program the keyless entry keypad on my truck. I started by using their live chat on the website. I explained everything to the rep there and left my name, phone number and even my email address. I was told that one of their service reps would contact me. I waited for over a week and received no word from them. So, I decided to call them and again I left my phone number and email address with the lady on the phone. I even explained that I was not very happy that I had already left that info over a week earlier and had not heard from anyone. She assured me that someone would call me. Well, it has been 3 days now and i have STILL not heard a word from anyone at Sanderson Ford. I am sure that my problem is going to mean I have to take my vehicle in to get scanned or something and I will incur some sort of charge for the re-programming, which I was prepared to pay. Is Sanderson Ford so busy that they don't need my money or am I just not important enough because I am not buying a 20-60 thousand dollar car or truck? This is my first dealings with Sanderson Ford and I have to say it is not a great one at all!! Maybe when it is time to buy my new truck, I should find a dealership that has a better service dept!?
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