Ok I normally would say 4 stars but because the amount of chaos to have someone help you made me not want to return for a while. I like the pasties and desserts and they are pretty good but I timed it and I had to take a number (#11) and they were on #1. It took 25 mins for me to get a small box of cookies. They must have had at least 40 people standing around waiting to order or waiting for an order. There was only 5 people working behind the counter...seems fine right? But what I noticed is there was NO URGENCY what so ever by any of the counter staff. Next in the middle of the chaos of of the counter staff takes a large circular tray/plate to arrange cookies to take across the street (maybe for a restaurant or something. She then walked them out and walked down the street. I wouldn't say that is the appropriate time to arrange a plate and do deliveries especially when the place is jam packed. It went to 4 people behind the counter. Might have been smarter to handle customers in store and have deliveries handled another way. Sorry but no cookies are worth 25 min wait. And they should drill their staff to serve a customer within 3 min. They would give much better customer service if they considered doing a retraining and changed it up a bit. I've been coming here for a few years and it's always the same. Time for a change