Dr. Saunders' office is now "paperless" which sounds good but it means that she does not mail out statements when you owe her money. Apparently her office emailed me a statement but it went into my junk folder and I never saw it. I didn't realize that I owed her $30. I went to her office 6 more times after that but I was never told that I owed her money. I went for over a year owing her $30 and was never told about it until Dr. Saunders sent me to collections for it. When I called Dr. Saunders' office to explain the situation to them, I was basically told "tough." They would not do anything to get it taken out of collections (even though I offered to pay them and had no other incidents of not paying). Their "paperless" system has serious flaws, which could cause their patients credit issues. They do not recognize that there are flaws and instead blame their patients. As a result, similar situations are likely to keep happening. That is not acceptable to me and so I will not be going back. Apparently Dr. Saunders is not very interested in keeping long term patients.