I definitely give Fabien Loison 5 stars. I really should have done this sooner. I live in a rental that is managed by FLM Realty. Fabien is our contact. We have been here for almost five years. We have had few problems, but whenever we do he is right on it. Today is the air conditioner. We are melting. The technician said he wouldn't be here till 5:00. After speaking to Fabien, he changed the time to 1:00. He always gets back to me quickly when I email him and I feel he does his best to get the problem solved as quickly as possible. Thank you Fabien!