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  • On 4/14, I visited the Auto Zone on Verona Road to buy a car battery. When the employee was installing it, he knocked the fuses and needed to access the fuse box from under my steering wheel. After he had gotten out of my car, I noticed immediately, my leather driver's seat had a rip in the seat bottom and large scratches on the side. I notified the shift manager, we both took photos of the seat's condition. He went inside the store for a few minutes. He came out and told me he could not get a hold of his boss and he could not make a decision without him. I was to wait for a call the next day. I gave him all of my contact information. I never received call the next day. I called two days after the incident, and was told I would have to wait for a call again. On, 4/20 I called again on my lunch hour. There was no shift manager working at that time. He would be in that afternoon. I did not receive a call later that day, so I called again around 5:30pm. I finally was able to talk to a manager that had information for me. The manager verbally told me they were willing to pay for half the cost of the repair for my leather seat that their employee damaged. I asked them to send me an email or letter in the mail in writing so I could make a decision on what I wanted to do from there. I gave them my information. Today is 5/1, and I still have received nothing from them. Auto Zone on Verona Rd is not willing to make this situation right. I would not let them touch your vehicle under any circumstance.
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