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| - I went there on May 17th @ 12:40pm... placed my order at the Drive-Thru. I was on my lunch break. AFTER they accepted pmt at the window, I was told "the wings are not ready...can you park, it will be a few mins." I sat there for TWENTY-SIX minutes. I called inside and asked for the Mgr. To the person on the phone I NICELY and CALMLY explained I had been waiting long and I was on a 30 min lunch break." She said "your order is coming out now....my name is Hady, write my name on your receipt, and next time you come we'll replace the same order." I said "o.k." Today, May 29th, It's pouring down rain, I arrive at Drive-Thru. I nicely said "Hi, Hady told me to bring my receipt to get my order replaced." The GHETTO window operator said "we cant place no order at drive thru!! It's raining so I pull up to the window. No other cars behind me or anything. She came to the window ANGRY...I heard her saying "I TOLD her to come IN...SIDE!!! And aggressively opened the window like she wanted to do something to me lol. I nicely said "I just wanted to ask since it's raining can I place my order, I have the receipt?" She said "no you gotta come inside and do it at the register." O.k...I go inside. Restaurant is EMPTY @ 8pm..one man leaving. A woman comes to counter in a Mgr uniform. She stands way off to the side to talk to me. No greeting or ANYTHING. I could tell by her body language and before I even said anything...whatever I wanted or anything would be a no lol. I said "hi, the mgr Hady told me to bring this receipt b/c of what happened." Right away she said "we dont have a Mgr named Hady." I said "is it Sady then? "No we dont have Mgr named Sady." I said "is it close to that?...what are the Mgrs names?...cause on the phone that was her name...I was def told to bring my receipt for the long wait on my lunch break." "I cant give out that info...we dont have a Mgr w/ that name." I said will you honor what I was promised on this date on this receipt?( She wouldnt even look at the receipt) She just said we dont have a Mgr named that. I said what is your name? My name is "Alicia." And your Mgrs name? His name Felix." I was done at that point. I nicely said "people like YOU will be doing chicken forever! and walked out. I wasnt trying to get over...AT ALL. I dont need to lie for a $7.47 meal!!! It was the principal. I'm a Customer Service Supervisor myself. I feel GREAT inside and it reflects outside of me. I truly enjoy making people happy. I look for reasons to make things simple and put a smile on your face. Probably some stealing going on there. These franchise owners will realize their loss when they are in the negative. That place USED to be busy a while back. The WRONG type of ppl there now. I've been buying Popeyes since New York. I will take my Amex ELSEWHERE. CERTAIN KINDS OF PEOPLE have no common sense, no business etiquette, no class and NOTHING ELSE!! It is SAD. We will see how long this one will be there if no changes are made!! It is obvious with the traffic flow...things are declining.
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