I made an appointment to get a hair cut at 6:15. I arrived at 6:10 and was told I would still have to wait 40 min. When I asked why I was informed that they were short staffed and she had someone in the chair and another person getting something else done. I understand if they do not have the staffing to accommodate appointments but you really should tell people that over the phone so they can plan accordingly. Not going one star because the poor girl who was there by herself was really nice and apologetic.