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| - I finally decided to make my way down to The Works Burger Bistro in Brampton on Sunday July 6th. After tasting a great burger from The Works at the Burger Binge Kickoff party up at Hole E burgers in Bolton, I wanted to get the whole experience of the restaurant and the menu. I am almost sorry that I went there. Having worked in the hospitality business for 15 yrs in almost every role, I was quite disappointed.
Location:
Centrally located on the corner of Queen and Main St in downtown Brampton. The restaurant has a great view of the city square and the Rose Theatre. I went on a Sunday, so the absence of foot traffic was evident. I could see on a busy workday or Saturday, the restaurant could be filled quite easily. Parking is ample in the area, with lots of public spaces within a 5 min walk.
Restaurant:
The restaurant has been built along the side of building in the Brampton City square, thus the shape of it has an oddly triangular feel, the indoor seating I would suspect fits around 20-25 tables ( I am guessing as I didn't really sit indoors that day). The patio has about 8-10 tables (40-50 people) and sits along a public pathway. There are enough umbrellas for the amount of tables, but there is no covered areas (natural or man made) if you are looking for shade. The restaurant looks clean and kept up.
Staff:
I was greeted at the door promptly by either a hostess or server (within 2-3min) and I asked if the patio was open. I was informed that it was and I was escorted to my table and given a menu. I was told that a server would be by shortly. This is where my excitement for eating there would slowly turn into a service issue. From my experience, there are Steps of Service that should be followed in order to give a great guest experience. Unfortunately, the only thing that was prompt was me sitting down and me paying the bill.
During my visit, the restaurant had 3 servers and 1 host. There was total of 5 diners on the patio and 6-8 in the dining room. It was not busy, by any means. I arrived at 1:15pm and a server did not come to my table until 1:30. I ordered an Ice Tea and placed my order at the same time (I had waited 15 min for someone to come to my table to take a drink order, so I might as well have ordered everything). After my order, I proceeded to wait another 15 min for my drink to arrive. I actually got so fed up that I asked another server on the patio to go find my server and ask what was taking so long. I noticed that my server was very chatty (which can be good, but if your going to chat with the regulars for 10 min while I am looking at you to bring a drink, there is an issue). My food finally arrived at 1:50 pm (40min for a Burger and fries). I was going to start eating, but again...no cutlery, no napkins, no condiments were brought to the table. I had to wait till my server came back and I asked him for all the above. I ate my food and asked for the bill (which came promptly). The total time spent at the restaurant for a burger, fries, gravy and a drink on a Sunday afternoon with a total of 12-15 people in the restaurant 1 hr and 10 min. I left with a bitter taste for the service at The Works in Brampton.
Food:
Great selection of burgers and tons of options. I was quite excited at the variety of burgers. They also have a great idea of unlimited fresh cut fries, but after eating the "Getting Piggy with It" burger I was full. They also have a gluten free menu and other meat options if you don't like ground beef. I was quite intrigued by the "Elk burger". The portion sizes are generous and the non-alcoholic drinks come in 2 cup measuring cups. I was convinced, that coming back may be an option..if I don't get the same service like I did at the Brampton location.
Overall:
Great food! Great selections for kids and adults. They put a spin on some old classics and make it fun to order. You will leave full and happy on some Burger goodness. The service is what makes me not want to come back here. I might try The Works in Burlington.
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