Every one of my experiences at this shop has been horrendous.
A few years back, I was looking for a connector for my car to play music from my iPod. The salesman sold me a device. At that point in my life, I'm not that tech savvy and this whole connectivity thing is too new. I go out to the parking lot, try making the thing work with my iPod, and it doesn't work. So I go back in and ask to see the manager and he says this is not what you need. I ask for my money back and they tell me they don't do returns even though I literally bought it 5 min ago a fit was their own guy who sold me the wrong thing. Instead, they gave me store credit.
Couple other times since then, I have bought stuff from them and it has been defective. And when you bring it back to them, good luck trying to get an exchange. They work by the mantra that customer is a cheater. They would never ever accept responsibility for selling you defective stuff. They say tough luck mate. It was luck of the draw that you got shafted.