The shop was clean, parking was easy. The service was excellent; even with the phone ringing off the hook. There is a comfortable waiting room if you have to wait. I felt acknowleged. (My pet peeve is a business that doesn't greet you when you come through the doors.)
My drivers side window was broken and the part had to be ordered. I tried to get by on a used part but when it arrived, the quality was lacking. Ash honored his price quote even though he had to purchase a new a part for the window mechanism. If all business was ran this way, there would be no need to advertise because word of mouth is the best advertisement.