A friend of mine recently took his phone (dorid x) to have the LCD screen replaced. He was a walk in customer finding the place after doing a google search for it. After dropping his phone off he was told that parts had to be ordered and it would be done within a couple day. A week later he decided to call them to find out what was going on with the phone since he hadn't heard from anyone since he left their store (he got a loaner phone from a friend). After spending an entire day trying to call all their locations he couldn't get anyone to answer the phone at any valley wide location. He gave one last attempt to call them and someone finally picked up the phone. He asked what was going on with his phone and the guy said he didn't see any paper work on it and that we would call him back. After not getting a call back the following day he once again attempted to get a hold of someone, again no answers. Finally after several hours he finally got a hold of someone. The guy told him that they couldn't find any information on his phone or his phone. He assured that he would get to the bottom of it and would call him back. My friend then stated to him that he was told that last night and no one ever called him back. The guys response was there' s nothing else i can do. A day later still hasn't heard back from anyone. Now he's gonna make a physical appearance now that the weekend is here and work will not conflict with their operating hours. !!!!WORST CUSTOMER SERVICE EVER!!!!!