I walked in and asked how long for a haircut. I was told less than five minutes. So I got my wife and infant out of the car and waited. A woman with two kids walked in as I was about to go back and said she had gone to the wrong place and was checked in online. So her kids went in front of me and then two other people checked in online came in and went ahead of me. After about forty five minutes my baby had gotten fussy and I had to leave. Nobody said anything to us the entire time we waited and when we left nobody so much as made eye contact. Horrible customer service, horrible check in policy. It's hard to get a good haircut in Gilbert