| rev:text
| - I'm not normally one to write a negative review, especially as I am oftentimes the person to is in charge of responding to upset guests and, frankly, don't want to be a pain in the neck, but here it goes:
I have been to this location twice, the one in Queen Creek twice, and the stand alone store. I am, obviously, a fan. However, today's experience has made me want to be one of those dreaded people: the negative reviewer. I would like to say, however, the food itself is great!
Today, I attempted to call in an order. I say attempted, because I was placed on hold -for over five minutes- twice. After attempting to call back, I left a voicemail as well. As I was already on my way (and the food is legitimately very good! Especially at such a reasonable price!) I placed the order to go, and as I wait I am writing this review.
Every new place has its learning curve. Even one that has multiple locations, and possibly similar managers, has to learn what works for its location. What DOES NOT work is when a guest comes in to explain about a frustrating experience trying to get though (at a time when there is no line, and two tables full) and the management does not offer an apology. Or look you in the eye. Or let you finish speaking. Saying "I was trying to juggle like six calls" and walking away without making eye contact is NOT how to properly handle a guest situation. I wasn't rude, I wasn't asking for anything in return, I was simply trying to explain, to a relatively new business, that they should keep their customers well-informed if they are trying to place an order through the phone is a courtesy. I actually didn't even get that far before being interrupted. The manager, who at this point has actually started yelling at an employee who is merely trying to figure out where to put some plates, needs some training. To say it was frustrating to order food, food that I actually really enjoy, is an understatement.
That being said, the cashiers have always been very pleasant, and the one who I initially spoke with apologized after watching his manager ignore the situation and walk away. There is no name on the receipt for me to put his name on here, but he is a good indication of where you want your employees to go.
The food, as I mentioned earlier, is delicious. Large portions, with prices ranging between $5-$9, it is a great deal. I recommend the chicken Pad Thai, Thai hot. The dumplings are great as well.
I would like to see this place succeed and will be back in the future, although I am hopeful to see some improvements. Good luck, Thai Chili 2 Go!
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