I can't say enough good things about this place.
I always get a little edgy just because I know I'm different when I walk into restaurants like this one - which obviously caters to a specific ethnicity/culture - that I am not a part of.
However, the service was excellent. The cashier apologized that I had to wait for a minute while she went to the back to talk to her colleagues about the storefront running out of bread. She was super well-knowledged about the menu and ordering was easy (even when you don't know what comes with what - she'll just guide you through the process).
Ordering was a success.
When it came to pick up my order, I was looking at all the business cards/flyers on the side of the restaurant and another employee had to call for my attention. I thought this girl looked a little annoyed but she piled on the ox tail on top of my rice then asked if I wanted more gravy?! I thanked her but said no as my rice was already drowning in sauce.
I have 0 idea about the bad customer service as I do feel different when I walk in but the staff is one of the best I've encountered.
The oxtail was between tender and chewy and the sauce was savoury. I love their cole saw and will always get a grace pop with my order.
Will definitely return to try their more of their menu.